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Find answers, troubleshoot issues, and get the most out of your ARDI™ platform.
Support topics
Choose a topic to see every article in it. Looking for how ARDI™ measurement works? Visit the ARDI™ Knowledge Base.
Login & Account Access
Help signing in, recovering access, managing account visibility, and understanding available features.
6 articlesClient Portal & Reports
Navigate your dashboard, understand your ARDI™ intelligence, and find your reports and measurements.
4 articlesARDI™ Content Engine
Get help creating content, generating images, working with drafts, and using available content tools.
4 articlesARDI™ Intent Marketing
Understand campaign creation, advertising workflows, pre-flight evaluations, and campaign-related issues.
4 articlesARDI™ Review Intelligence
Find and manage reviews, work with suggested responses, and understand available review-management features.
2 articlesAdditional ARDI™ Tools
Get help with Design Studio, Citation Presence, Agency features, and other available platform capabilities.
3 articlesStart here
All articles
Login & Account Access
- How do I sign in to my ARDI™ Client Portal?Sign in to the ARDI™ Client Portal with the email and password on your GOSH AI account.
- How do I reset my password?Request a password reset link from the portal sign-in screen and set a new password.
- My password reset link doesn't workWhat to do when a password reset or invitation link is expired, invalid, or already used.
- I can sign in, but I can't access my accountYour password works, but the portal will not load your account or shows the wrong organization.
- Why can't I see a tool or location?How tools and locations appear in your portal, and what to do when one you expect is missing.
- My portal won't load or displays an errorSafe steps to take when the Client Portal won't load, and what to send support if it keeps happening.
Client Portal & Reports
- Getting started with your ARDI™ dashboardA tour of the Client Portal: where your intelligence lives and where to open your ARDI™ tools.
- Understanding your ARDI™ Scorecard and Authority IndexWhat your scorecard and Authority Index communicate, and how recognition, citation and recommendation differ.
- Why am I seeing a different brand or location?How to check and change the account and location your portal is showing.
- Where is my latest report or measurement?How to find your current measurement, your measurement history, and published reports.
ARDI™ Content Engine
- Getting started with ARDI™ Content EngineCreate social content from your ARDI™ intelligence, from opportunity to approved creative.
- Why is my content showing the wrong brand or location?Check which brand and location Content Engine is using, and how to change it.
- My content or image generation failedWhat generation errors in Content Engine mean and how to retry safely.
- How do I find, save, or publish my content?What Copy, Download, Save draft, scheduling and approval do in Content Engine, and how publishing works.
ARDI™ Intent Marketing
- Getting started with ARDI™ Intent MarketingBuild a campaign in AIM, from Mission Brief to Launch, and understand planning versus launching.
- What does the AIM Pre-Flight score mean?How to read Pre-Flight results and use them to improve a campaign before launch.
- How do I know whether my campaign is running?The difference between a built, prepared, created and active campaign, and where to check status.
- My campaign isn't working or an advertising account won't connectCommon AIM campaign messages, deployment restrictions and how to get help with ad account connections.
ARDI™ Review Intelligence
Additional ARDI™ Tools
- Getting help with ARDI™ Design StudioWhere to start in Design Studio, supported files, limits and exports.
- ARDI™ Citation Presence: access and common questionsWhat Citation Presence does, how to open it, and what its main areas are for.
- Getting help with ARDI™ AgencyAn introduction to ARDI™ Agency for agency partners, and how to get help with a client workspace.
Still need help?
Our team is here to help with your ARDI™ account, reports, and activation tools.