Overview
What you see in the portal depends on your account and your role. Locations are limited to the ones your login is authorized for. A missing item does not automatically mean you are on the wrong plan.
Where to look
- Tools: ARDI™ tools are listed in the sidebar under ARDI™ Tools: Citation Presence, Content Engine, Intent Marketing, Review Intelligence and Design Studio.
- Locations: the Scope menu at the top of the portal lists the locations your login can see. Corporate and administrator users also see an all-locations option. Franchise owners see their own locations.
How to resolve it
- Check which account you are in. If your login has more than one account, the Account menu appears in the sidebar.
- Open the Scope menu and look for the location by name.
- Decide which situation you are in:
- The tool or location is not listed at all. Your login may not be authorized for it. Request an access review.
- The tool opens but shows a message asking you to choose a location. Pick a single location in Scope, not an all-locations view.
- The tool is listed but is not working. See My portal won't load or displays an error.
- When you contact support, include your sign-in email, the account name, and the tool or location you expected to see. GOSH AI will confirm what your account includes.