Overview
Start by noting where the problem happens: on the sign-in screen, while the portal is loading your data, or after you reach Home.
How to resolve it
- Note the exact message on screen, if there is one. Common messages include "Sign-in is temporarily unavailable. Please try again shortly.", "Could not load your account right now. Please try again." and "Your session ended. Please sign in again."
- Check that your internet connection is working by opening another website.
- Reload the page and sign in again.
- If the portal stays on "Loading your live ARDI™ data…", wait a minute, then reload.
- Try a different supported browser, or a private browsing window.
If that doesn't work
Contact GOSH AI Support with:
- The exact error message, or a screenshot that does not show other people's data.
- Whether it happens on the sign-in screen or after sign-in.
- The approximate time it happened, and the browser and device you used.
Never share your password, and you do not need to change any browser or developer settings.