Overview
Signing in and having account access are two different checks. Your email and password confirm who you are. Your account access decides which client account, locations and data you can see.
Signs of an access problem
- After signing in, you see "This account does not have portal access." and are returned to the sign-in screen.
- You see "Could not load your account right now. Please try again."
- The portal loads, but not for the organization you expected.
How to resolve it
- Confirm you are signing in with your authorized business email. A personal email, or a different work address, will not be linked to your client account.
- If you see "Could not load your account right now. Please try again.", wait a moment and sign in again.
- If your login is linked to more than one account, use the Account menu in the sidebar to switch to the right one. See Why am I seeing a different brand or location?
- If the message continues, request an access review from GOSH AI Support. Include the email address you sign in with and the business name you expect to see.
Do not create a second account as a workaround. Access is granted by GOSH AI to your authorized login.