Client Portal & Reports

Why am I seeing a different brand or location?

How to check and change the account and location your portal is showing.

Overview

Corporate, franchise and multi-location customers can have access to more than one location, and some logins have more than one account. The portal shows the account and location currently selected.

How to check and change what you are viewing

  1. Look at Scope in the top bar. It shows the location you are viewing.
  2. Open Scope and choose the location you want. Corporate and administrator users can also choose the all-locations view.
  3. If your login is linked to more than one account, use the Account menu in the sidebar to switch accounts. Switching reloads your data and returns you to Home.
  4. ARDI™ tools opened from the portal follow the location selected in Scope.

The portal remembers the last account you used in that browser.

If you see information that is not yours

You should never see data for an organization you are not authorized for. If you do, stop, do not share it, and contact GOSH AI Support immediately with the account and location names shown on screen.

Still need help?

Our team is here to help with your ARDI™ account, reports, and activation tools.