Overview
Most generation problems show a message on screen. The message tells you whether to change your input or simply try again.
Content messages
- "Add an idea first." Choose an opportunity or type an idea.
- "This idea is not brand-safe. Please revise it." Rewrite the brief and generate again.
- "We could not generate concepts from this brief. Please revise the idea or try again." Adjust the brief, or select Generate three strategies again.
- "Generation failed." Wait a moment and try again.
- Strategies did not finish evaluation. Your creative is still available. Select Retry ARDI evaluation. Approval waits until evaluation is complete.
- "Could not load ARDI data for [location] right now. Try again shortly." Wait and reopen Content Engine.
Image and video messages
- "Add a visual direction first." Describe the visual you want.
- "This visual direction is not brand-safe. Revise it to continue." Change the visual direction.
- "No image returned." or "Image generation failed." Select Generate visual again, or use Library or Upload instead.
- "That video format is not supported. Use MP4 or MOV." Convert the file and upload again.
- "That video is over 250MB. Please upload a smaller file." Upload a shorter or compressed video.
If it keeps failing
Contact GOSH AI Support with the approximate time, the location, what you were generating, and the exact message.