Overview
Some issues come from AIM itself, and some come from the ad platform. The message on screen usually tells you which.
Messages in AIM
- "Select a single client location in your portal to load its campaigns." Choose one location in Scope.
- "No published ARDI™ measurement is available for this location." AIM needs a published measurement before building a measurement-led campaign.
- "Direct deployment is not enabled for this account." You can build, score and prepare campaigns. Direct creation in an ad platform is set up by GOSH AI.
- "Complete Pre-Flight for selected channels first." Finish Pre-Flight for every selected channel.
- "Channel budget allocations must match your total." Adjust channel budgets so they add up to your monthly budget.
- "Campaign reporting is temporarily unavailable." Try again later.
- "Your AIM session expired." Reopen Intent Marketing from the portal.
Ad account connections
Ad account connections for direct deployment are set up by GOSH AI, not inside AIM. If you expected a Google Ads or Meta account to be connected, contact GOSH AI Support with the location and the ad platform.
GOSH AI will never ask for your advertising platform password. Do not launch, pause or change a live paid campaign as a troubleshooting step.
Ad platform issues
If a campaign was created but is not delivering, check its status and any notices in Google Ads or Meta Ads Manager.