Overview
Reset links are single-use and only work for a limited time. If a link has expired or was already used, request a new one.
How to resolve it
- If you see "That reset link may have expired. Request a new one from the sign-in screen.", go back to portal.mygosh.ai.
- Type your email address in Email and select Forgot password?
- Open the newest reset email and use that link. Older reset emails will not work once a new one has been requested or used.
- Set your new password and sign in.
Invitation links
If you are setting up your account for the first time from an invitation email and see "This link has expired", invitation links only work once and for a limited time. Reply to your GOSH AI contact, or email support, and a fresh invitation will be sent.
If that doesn't work
- Open the link in the same browser you normally use, directly from the email.
- If recovery still fails, contact GOSH AI Support. Do not try to sign in another way or create a new account.