Overview
ARDI™ Review Intelligence helps your business work with customer reviews and prepare replies in your brand's voice.
Before you begin
Open Review Intelligence from the ARDI™ Tools section of the portal sidebar.
What's in Review Intelligence
- The sidebar has Home, Google queue, ARDI impact, Themes, Locations and Settings.
- Google queue lists reviews with filters for Open, Ready, Needs fact, Protected and Posted, plus Search reviews.
Reviews, suggestions and actions
- Each review in the queue shows its status, such as Ready to post, Check facts or Protected.
- ARDI™ suggested replies are drafts written in your brand voice and safety-checked. They are suggestions until you act on them.
- Needs fact reviews are held until you confirm the facts listed.
- Protected reviews are escalated to your team instead of receiving an ARDI™ reply.
Next: How do I generate and edit a review response?